SydeWyrker Onboarding Guide

1. Introduction

Welcome Message:

Welcome to SydeWyrk! We are thrilled to have you join our community of top-tier local workers. At SydeWyrk, our mission is to connect skilled workers like you with homeowners seeking reliable and high-quality services. This guide will help you get started and make the most of our platform.

Overview:

SydeWyrk is dedicated to creating a trusted and efficient marketplace for homeowners and local workers. By adhering to high standards of service and professionalism, we aim to foster a supportive and thriving community where you can grow your business and reputation.

2. Getting Started

Creating Your Profile:

• Sign Up: Download the SydeWyrk app from either the Apple App Store or Google Play Store.
• Complete Your Profile: Fill out your profile with the following information:
  • Profile Picture: Add a professional photo of yourself or your business logo. A presentable profile picture is required to make a positive first impression on customers.
  • About Me: Introduce yourself to your customers with a bio.
  • Location: Specify the location you are based out of.
  • Equipment: List any equipment you have that can assist in completing various jobs on the platform.
  • Occupation (Optional): If this is not your full-time job, you can share what other jobs you do for a living.
  • Hobbies (Optional): Share some personal hobbies to build rapport with customers.
  • Certifications (Optional): Upload any certifications to enhance customer trust.
  • Account Type: Choose between Business, Individual, or Student:
    • Business: Enter your business name if applicable.
    • Individual: Choose this if you do not have a business.
    • Student: If you are a high school or college student, select this and add the school you attend.
  • SydeWyrk Questionnaire: Complete this to help us understand your business practices and motivations, aiding us in tailoring the onboarding consultation.
  • Social Media Links (Coming Soon): Highlight your social media pages if you wish to share them.
  • Insurance: Customers are 5 times more likely to hire someone with insurance. Upload your certificate, or get a quote through our partner, NEXT. Verified insurance profiles receive a badge to highlight this to customers.
  • Background Check: Increase your credibility by completing an affordable background check with our partner, Checkr. Details on this process are in the next section.
  • External Reviews: Submit external reviews or provide us with a customer’s contact information to gather reviews on your behalf. This showcases your work ethic to potential customers.
  • Show Off Your Business: Upload photos of your equipment and past jobs to give customers examples of your work.

3. Additional Background Check Information

Importance of Background Checks:

Undergoing a background check can significantly enhance your credibility on SydeWyrk, making you more attractive to homeowners seeking reliable and trustworthy professionals. Workers with background checks are 5 times more likely to be hired.

How to Complete a Background Check:

• Initiate Background Check: Go to the background check section on your profile and click “Start Background Check.”
• Provide Information through link: Following our consultation and your completion of the SydeWyrker Questionnaire, we will send you a link to complete the background check through Checkr.
• Complete Process: The background check typically takes a few days. You will be notified once it’s complete.

Privacy and Security:

We take your privacy seriously. All background check information is securely processed and handled by our third-party partner, Checkr, who also conducts checks for major companies like Lyft and Angi.

4. Understanding the SydeWyrk Platform

Navigating the Dashboard:

• Homepage Overview: The first screen you see when you log in allows you to find jobs, switch to the My Jobs screen, access the In-App Chat Screen, and manage your profile in the Settings screen.
• Main Features:
  • Flexible schedule 100% determined by you.
  • Only bid on jobs you’re interested in.
  • FREE to bid and get hired for jobs.
  • Professional profile to showcase your work and advertise your services.
  • Jobs are paid for and ready to be completed.
  • In-App payments mean you never have to track down your payment when the job is completed.
  • Ratings and reviews for customers so you’ll know how a repeat customer is to work for.

Finding and Bidding on Jobs:

• Find Jobs: View job details as they are posted in real-time.
• Bid on Jobs: Bid at the price set by the homeowner or another price you deem appropriate, with the ability to add a comment explaining your bid.
• Communicate with Homeowners: Use the messaging feature to discuss job details before and after bidding.

Managing Jobs:

• Job Management: All jobs you have bid on and have been hired for will be under the My Jobs tab.
• Timelines and Deliverables: Set and adhere to timelines for job completion based on the customer’s request and your conversation with them.
• Communication: Contact your customer promptly after being hired to discuss your timeline and any other details.
• Quality Assurance: Ensure high-quality work and customer satisfaction. Pay attention to the job details to meet all specifications and upload after photos for review.

5. Payment and Invoicing

In-App Payments:

• Secure Transactions: All payments are processed securely within the SydeWyrk app by Stripe, one of the world’s leading online payment processors. www.Stripe.com
• Payment Schedule: Payments are processed within 12 hours of job completion and paid out by Stripe within 2 business days.

Adjustments and Tips:

• Extra Materials and Time: Communicate any additional costs or time needed through the app. Homeowners can add line items to the total bill.
• Discounts: You can discount line items on the job page if needed.
• Tips: Homeowners can add tips through the line item feature up to when the payment is processed.

6. Community Guidelines and Best Practices

Code of Conduct:

• Professionalism: Always maintain a high level of professionalism.
• Respect: Treat homeowners and other workers with respect and courtesy.
• Integrity: Be honest and transparent in all your dealings.
• Commitments: Do not bid on a job you do not intend to complete.
• Communication: Communicate promptly and regularly. If you need to reschedule, follow up with your customer in a timely manner.
• Punctuality: Be on time for all job assignments.
• Quality Work: Ensure your work meets or exceeds expectations. Review all job details and complete all specifications.

Feedback and Ratings:

• Receiving Feedback: Encourage homeowners to leave feedback after job completion.
• Managing Feedback: Use feedback to improve your services and maintain high ratings.

7. Support and Resources

Help Center:

• Access Support: Visit our Help Center for troubleshooting and FAQs. (Coming Soon)
• Submit a Request: If you can’t find the answer, submit a support request to support@sydewyrk.com.

Training Opportunities (Coming Soon):

• Available Training: Access training resources to enhance your skills and knowledge.
• Professional Development: Take advantage of professional development opportunities offered by SydeWyrk.

Contact Information:

• Support Contact: Reach out to SydeWyrk support at support@sydewyrk.com for additional help.

8. FAQs

Common Questions:

• How do I update my profile information?

  Log into the app and navigate to the “Settings” tab > Profile.

• What should I do if I encounter a problem with a job?

  Try to resolve any issues directly with your customer, as it is a contract between you and the customer. If unresolved, cancel the job on the app and settle the dispute outside of SydeWyrk. We can provide any available information to help resolve the dispute.

• How do I request a payout?

  Payouts are handled through our third-party payment processor, Stripe, and are typically paid out within 2 business days of payment processing.

• What are the benefits of undergoing a background check?

  Most users feel more comfortable hiring a worker that has taken the time and care to undergo a background check. It provides peace of mind and demonstrates your commitment to professionalism and safety.