Frequently Asked Questions
Please check out the FAQ’s for any questions you may have about the platform. If you do not find what you’re looking for, please contact us at firstname.lastname@example.org and we will help you with your specific question.
General FAQ's (1)
If you have feedback or need to get ahold of SydeWyrk support, you may contact us at email@example.com and we will respond to you as soon as possible. If you run into an issue on the Android app you can shake your device and submit a support ticket via instabug. On the iPhone App you can take a screenshot on the screen related to your feedback and submit your ticket. On the web app you can click the lady bug icon to submit a support ticket.
Property Owner/Customer FAQ's (15)
We currently do not do background checks on SydeWyrkers that sign up on the platform. In the future we will be adding the option for SydeWyrkers to go through a background check that will add a Background Check Certified badge to their profile that you will be able to see when they request hire for a job.
As SydeWyrkers are independent contractors and not employees of SydeWyrk, it is the responsibility of all users to obtain any and all insurance and licensing required by the state and city they are picking up side work in.
At this time we do not have an option to bundle jobs together. This is a tool we are working on developing and hope to bring to you soon!
At this time we do not have an option for tipping for a job well done. This is a feature we are working on developing to bring to you soon. Always be sure to leave a great review for a job well done so future customers will be more apt to hire them!
No, we use a third party service that proxies your phone number so neither party ever sees the others actual phone number. Note: SydeWyrk can review and monitor conversations between parties to ensure appropriate behavior according to our terms and conditions while using the platform.
It is not required that you contact the SydeWyrker. It is there for your convenience should you feel the need to explain any details regarding the job. The SydeWyrker may also reach out to you during the job process.
No you do not need to be home. One of the great things about our platform is you never need to have personal interaction with the other party unless you choose to. You can always communicate with the SydeWyrker through the masked phone number available on the job page to discuss any details about your job.
We take the searching out of finding help for your outdoor chores. You can Post a job by logging into the app and either selecting the job category on Android, or pressing the “Post Job” button on the browser based web app. Click HERE for a quick video explaining the process of posting a job. You will need at least two photos of your job when posting.
When the job is completed, you can log into the app, click on the job, and review the SydeWyrkers job performance with a star rating and written review.
Your personal information is never freely available on the platform until you post a job. Once you post a job, the only visible information to potential SydeWyrkers are your job details including a 0.5 mile radius of the general area or your service address, first name, profile picture, and previous reviews and ratings from previous jobs you have posted. Only when you hire a SydeWyrker will they be given your actual service address.
All jobs on our platform are for a one time service. If you would like a job done on multiple days you will need to post multiple jobs.
When you reject a potential hire you will see the next SydeWyrker in line for your job if multiple SydeWyrkers have requested hire. The SydeWyrker will be notified that your job is “No longer available”.
The service fee helps cover our costs with the payment processing for every job. We use a very secure and robust third party payment processor that goes to great lengths to ensure your payments process securely at all times.
After a user signs up to be a SydeWyrker on the platform, they are given the opportunity to request a phone interview to become verified. We ask them a series of questions to show they understand their responsibilities as a SydeWyrker and to make sure they understand how the platform works. We do not verify with any background checks or legal documents at this time.
When you order a job, our payment processor does a quick ‘touch’ charge to ensure the validity of your card. This is an industry standard and the charge should be refunded fairly quickly.
SydeWyrker FAQ's (7)
Congratulations on being hired for a job on SydeWyrk! Once you are hired, you are responsible for completing the job in the time frame requested by your customer. When you are ready to start the job, you will log into the app and select start job. When you are finished, you will log back in and select complete job. You will then be prompted to rate the customer on the accuracy of the job they posted.
No, as an independent contractor it is your responsibility to acquire and maintain any insurance you may need for any state in which you pick up and perform work in.
Yes, when requesting hire for a job, you will see the responsibilities of both parties, which includes the SydeWyrker supplying all necessary equipment to complete the job. If you do not have the appropriate equipment to complete a job, you should never request hire for it.
In most instances your payment will arrive in your bank account 2 business days after the job is completed. If you have any issues with it taking longer than expected, please reach out to us at firstname.lastname@example.org and we will assist you as quickly as we can.
We are glad to hear you’re determined to be the best SydeWyrker possible! This will allow you to have your very own, successful side hustle while on the SydeWyrk platform. Check out our Tips for Becoming a Successful SydeWyrker HERE.
If the homeowners job is inaccurate you have the option to either complete the job and rate the homeowner appropriately for their job, or cancel the job and contact us at email@example.com.
This information is required by our third party payment processor in order for you to be paid after you successfully complete a job. The last four of your SSN allow the payment processor to run additional identity checks on you to ensure you’re provided information is indeed factual.